Nutzungsbedingungen

2. Nature of the Service — Not a Medical Diagnosis

Oralenta is a wellness application that helps families keep track of their oral and dental health habits. The Application is not medical device software.

The dental assessment results, the answers of the AI assistant, and the knowledge center and emergency guide content offered in the Application are for general information only; they do not constitute a medical diagnosis or treatment and do not replace an examination by a dentist.

The User should make health decisions by consulting a dentist or a healthcare professional, not by relying on the content in the Application. In case of complaints such as pain, swelling, bleeding or trauma, or in an emergency, a healthcare provider should be consulted without delay.

3. Account Creation and Account Security

• An account may only be created by persons who are at least eighteen (18) years old and have full legal capacity.
• The User agrees that the information provided at registration is accurate and up to date.
• The account is personal; the User is responsible for keeping the sign-in details confidential and for the actions taken through the account.
• If unauthorized use of the account is suspected, the password should be changed without delay and the Company should be notified.

4. Family Profiles and Information About Children

The User may add profiles to the account for themselves and for family members.

• A child profile may only be created by the child's parent or legal guardian. The User declares that they hold this capacity for the child profiles they add.
• A User who creates a profile for an adult family member declares that the person concerned is aware of and permits this.
• The User is responsible for the information entered in the profiles and for the photos uploaded.

The Application is not intended for direct use by children; actions relating to a child are carried out by the parent or guardian and under their supervision.

5. Rules of Use

The User uses the Application only for personal and non-commercial purposes, in compliance with the law and these Terms. The following are prohibited:

• Uploading photos or information belonging to another person without that person's knowledge and permission,
• Uploading content other than intraoral photos to the dental assessment flow,
• Attempting to circumvent the Application's security measures, access its source code, reverse engineer or copy the Application,
• Accessing the Application with automated tools, or using it in a way that overloads the systems or disrupts the service,
• Attempting to gain unauthorized access to paid features,
• Using the Application to provide healthcare services to third parties or for commercial purposes.

6. AI-Assisted Features

Dental assessment results are produced by automated systems evaluating the photos taken by the User. The quality of the result depends on the angle, lighting and sharpness of the photo. Automated evaluations may be inaccurate or incomplete; the fact that an issue is not mentioned does not mean that no issue exists.

The AI assistant provides general oral and dental health information; it does not offer personal medical advice or medication or treatment recommendations. The assistant's answers may be inaccurate and do not replace the opinion of a dentist.

To ensure fair use of the service, usage limits (e.g. the number of questions in a given period) may apply to AI-assisted features.

7. Free Use, Premium Membership and Subscription

Part of the Application is free of charge; on the free plan each account may perform one dental assessment per calendar month and view only the result of the latest assessment. Some features, such as additional dental assessments within the same month, past assessment results, the AI assistant and more than one family profile, require a Premium membership. The current scope, price, currency and term of the Premium membership are shown on the purchase screen.

• Premium membership is an auto-renewing subscription purchased through the App Store or Google Play. Payment is charged to the User's store account upon confirmation of the purchase.
• The subscription renews automatically for the same term unless it is cancelled at least twenty-four (24) hours before the end of the current period, and the renewal fee is charged to the store account.
• The subscription is managed and cancelled in the account settings of the device's app store. If cancelled, Premium features remain available until the end of the paid period.
• Deleting the Application or the account does not end the subscription automatically; the subscription must be cancelled separately in the store account.
• Refund requests are subject to the rules of the store operator (Apple / Google) through which the purchase was made and are addressed to that store.
• When the Premium membership ends, previously created records can still be viewed and deleted; only new actions that require Premium become unavailable.

Price changes are notified before they take effect, in accordance with the rules of the store operator. Details on the processing of payment data and the right of withdrawal are set out in the Information Notice on Payment Transactions. The consumer's statutory rights are reserved.

8. Intellectual Property

The software, design, trademarks, logos, texts, visuals and all other content of the Application belong to the Company or its licensors. The User is granted a personal, non-transferable, non-exclusive and revocable right to use the Application on their own devices in accordance with these Terms. No intellectual property right other than this right of use is transferred to the User.

9. User Content

The photos uploaded and the information entered by the User belong to the User. The Company processes this content only for the purpose of providing the Application's services and within the framework described in the privacy notices.

The use of photos to improve the AI model depends solely on the explicit consent given separately for the relevant profile; no such use takes place without that consent. Conversations with the AI assistant are not used for model training.

10. Protection of Personal Data

The principles governing the processing of personal data are set out in the KVKK Privacy Notice, the Privacy Notice on the Processing of Health Data, the Special Categories of Personal Data Policy and the Privacy Policy. These texts are always accessible from within the Application. The Application's database and file storage infrastructure is hosted on the Company's own servers located in Türkiye.

Explicit consents are managed in the "My Consents" section of the Application and may be withdrawn at any time.

11. Service Continuity and Changes

The Company takes reasonable care to keep the Application running without interruption or error; however, the service may be interrupted due to maintenance, updates, technical failures or reasons beyond the Company's control.

The Company may improve, change or discontinue features of the Application. If a paid feature is materially removed, the User's statutory rights are reserved.

12. Limitation of Liability

The content and evaluations in the Application are for information purposes. The Company cannot be held liable for consequences arising from the User not consulting a dentist, delaying a consultation or self-treating in reliance on this content.

The Company is not liable for disruptions caused by the User's device, internet connection or third-party services, or for damage arising from the User's failure to protect their account details.

This clause does not limit the Company's liability arising from its intent or gross negligence, or the consumer's rights under mandatory rules of law.

13. Termination of the Account

The User may permanently delete their account at any time from within the Application via Settings → "Delete My Account". Deletion cannot be undone; profiles, photos and health records are deleted together with the account. Records that must be retained by law are kept for the relevant period.

The Company may suspend or terminate the account in the event of a material breach of these Terms, misuse of the service or a threat to security. Where possible, the User is informed in advance.

14. Provisions Relating to App Stores

These Terms are between the User and the Company; Apple Inc. and Google LLC are not parties to these Terms. The Company, not the store operators, is responsible for the content, maintenance and support of the Application.

Requests, complaints and third-party intellectual property claims relating to the Application are addressed to the Company. Where the Application is obtained from the App Store, Apple and its subsidiaries are third-party beneficiaries of these Terms and have the right to enforce them against the User. The User must also comply with the usage rules of the relevant store when using the Application.

15. Changes to the Terms

The Company may update these Terms in line with changes in legislation or in the Application. The current text is accessible from within the Application and at www.ungteknoloji.com. Changes that materially affect the User's rights or obligations are notified within the Application and presented for renewed acceptance. A User who does not accept the change may delete their account.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Türkiye. In disputes arising from the Terms, under the Consumer Protection Law No. 6502, the consumer arbitration committees and consumer courts at the consumer's place of residence or at the place where the consumer transaction was made have jurisdiction.

17. Contact

UNG Sağlık Teknolojileri Ürünleri ve Hizmetleri Ltd. Şti. Address: İstanbul Kültür Üniversitesi Ataköy Yerleşkesi, Bakırköy / İstanbul Email: info@ungmedical.com Registered Electronic Mail (KEP): ung@hs01.kep.tr Website: www.ungteknoloji.com